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Dessert Lover Club Card 2012
REMINDER: Please be reminded to redeem your 2011 fully stamped card before the expiry date 31st December 2011.
All 2011 cards should be redeemed prior to expiry. Any unused stamps earned will NOT be carried forward to the following year.
Hurry, redeem your preferred items from our range of products today and reward yourself!
Thank you for your continued support and have an awesome 2012.
Dec 31, 2011Posted in Announcements
I have collected 10 stamps for the 2011 card and decided to use yesterday.I was told it was invalid as it expired on 31/12/2011.But your card has no expiry date stated on it! And I was told to refer to the announcement shown at the counter. And how would we consumer knows when you’ll make an announcement when I have it fully stamped in September but didn’t visit any of your store till now?? It is not a customer fault that your card did not state an expiry date.Even if you’ve decided to change your existing system with a new card with expiry date, your company should HONOUR the previous cards issued. What you’re doing now is very unethical and not sincere of your offer.
Dear Amy, we apologise on the frustrations encountered. Notices on the card validity have been put up across all stores since July 2011, as well as on Facebook fan page, another announcement has been made in October. We regret that the info has not been able to reach to you and we hope that your kind support will continue to extend towards us.
I do agreed with Amy because I also learnt this recently. I meant if you going to imposed this kind of policy, you should have your loyalty card printed with the expiry date. Although we lived in the technology era, but no all customers will get themselves online frequently whether to facebook or your website. Furthermore, facebook will only show certain updates or recent stories only if we have commented some of the respective pages’ activity. I do feel disappointed on this as well because wasted my effort, time and money to collect all those stamps!
Hi Vivien, again we are sorry for the experience encountered and we are well aware of the limitations of the previous card which is why in-store announcements were made since July 2011 at the cashier itself. We apologize that the announcement wasn’t able to reach you. However, be assured that we are continuously improving ourselves to serve you, our beloved customers better. Thank you for your overwhelming support towards Snowflake and we greatly appreciate that.