Online Pre-Order FAQ

What’s Special about Snowflake Taroballs Pack?

Here are our promise to you:
1) No artificial colouring and preservative;

2) All beautiful dough colour are produced using raw natural ingredients with variety of nutrition (Yam -white, Sweet Potato -Orange, Beetroot-pink, Black Sesame – Grey, Ocha- Green, Okinawan Sweet Potato- Purple). You can have all 6 flavours in just a single pack.

3) Only launch once every year with limited stock due to it is handmade 2 days before the collection date.

4) You can DIY Tang Yuan at home with your family especially kids. Different pattern of Tang Yuan pattern can be created. Kids will surely love it! It more fun when you can cook with them together at home.

What’s in the Taroballs Classic Pack?

Taroballs Classic Pack has 6 bricks of 100% natural Taroballs dough namely:

1) Okinawan Sweet Potato (Purple)

2) Banlong Taro (Yam – white)

3) Sweet Potato (Orange)

4) Roasted Sesame (Grey)

5) Japanese Ocha (Green Tea)

6) Beet Root (Pink)

What is the different between Classic pack and Treasure pack?

Taroballs Treasure Pack includes the additional ingredients to prepare the Snowflake Winter Treasure Dessert Soup (Tong Sui). Even the 1st timer can prepare it with the simple instructions.

The Snowflake winter treasure syrup cooked together with aged ginger, pandan leaf, red date, and longan produce the sweet tasty dessert soup with nice aroma. It goes best with your handmade fresh Taroballs.

At only RM32, you can prepare up to 10 people which is great value not to be missed.

Tang Yuan Taroballs Classic Pack
Tang Yuan Taroballs Treasure Pack
 

How to store?

Store the Taroballs pack in chiller (0-4°C) within 1 hour after collection until use.
Once open, roll into balls and cook to consume on the same day or freeze (-18°C) the unused rolled balls immediately.

Is it better to cook the soup and ball separate?

Yes, cook the balls in separate pot of boiling water and toss it into the dessert soup when is ready, because it’s better to enjoy with clear soup.

How long is the fresh period?

The expiry date is 24th which will be labelled on the packaging.
It can last for 1 month if you roll the dough into balls and put in the freezer.


Taroballs® Tang Yuan Dough Online Pre-Order

  • Taroballs® Tang Yuan Dough Online Pre-Order is a service introduce for customer conveniences to order without physically step into Snowflake store.
  • The online order form can be access by most electronic devices via browser, such as PC, laptop, mobile notepad & smartphone on IOS or android platform.

Products Selection

  • This year, we offer 2 Snowflake‘s signature Taroballs® Dough packaging:
    1. Taroballs® Treasure Pack 六彩芋圓珍藏包
    2. Taroballs® Classic Pack 六彩芋圓經典包
    to be make into Tang Yuan prior to Dong Zhi (Winter Solstice) Festival.
  • Customer can select to order multiple products up to 10 units in each products category.
  • Customer who wishes to select more than 10 units of 1 product category would need to submit a new form and treat as separate order.
  • The 10 units per order limitation are due to the delivery packing size via cool parcel delivery service to ensure freshness of products we deliver to you.
  • Products price are subject to 6% Gov Tax.

Self-Collect

  • Customer may collect your orders in Snowflake stores during operational hours in Klang Valley for your selection.
  • Self-collection in store is available from 19th to 22nd December 2014 for your selection.
  • Store operating hours varies. Kindly chick http://snowflake.com.my/locations for store location and operational hour.
  • Print out your Payment Confirmation email upon collection.

Delivery

  • Ordered products will be delivered to customer’s doorstep for your conveniences, to enjoy our products as gift to your family and friends in other states outside Klang Valley.
  • Customer may select delivery service to Kuala Lumpur, Selangor, Putrajaya, Penang, Kedah, Johor for your selection.
  • Delivery service is available on 19th and 20th December 2014 for your selection.
  • We used Cool Parcel delivery service to ensure the product temperature in a control level to bring you freshest and highest quality product possible, so that you can enjoy a good quality time with your family and friends.
  • Delivery charges apply.

Order Summary

  • You will receive an Order Confirmation email with Order ID and Order Summary after your order submission.

Order ID

  • It is a unique Identification code that registers your order and payment details for each submission.

Payment

  • Kindly remit exact amount. Extra amount paid are not refundable.
  • Kindly make payment and upload the payment slip as proof of payment within 3 days upon Order Confirmation.
  • A payment confirmation email will be sent to you within 3 work days upon payment slip submission.
  • No refund, exchange and cancelation of order after payment are made.

Email Contact

12 Comments

  1. November 28, 2014 at 10:02 am

    Enquiry :
    1) package 1
    there’s 6 “sticks” in a pack with different flavour. 1 stick, app how many taro balls assuming comparing with the current size being consumed at ur outlets.

    2) package 2
    how do we prepare the ingredients ? instructions provided ?

    looking forward to have ur reply soon for am keen to purchase ur valuable products.

    thank you

    • December 5, 2014 at 12:53 am

      Hi Jamie,
      1) The Taroballs® Classic Pack has 6 bricks of natural Taroballs® dough. Each brick weighs around 100g, with a total weight approximately 600g that can serve up to 10 people!

      2) Yes, simple instructions are provided on the pack and it’s really easy to follow as we aim to help you save time this DongZhi season. However if you’d require more information, just drop us a message and we will be more than happy to assist you in preparing the Tang Yuan.

      Let us know if we can be of further assistance.

  2. November 30, 2014 at 1:40 pm

    Can deliver to melaka? How many is it per flavor?

    • December 4, 2014 at 6:53 pm

      Hi Wencie, we would like to apologise that we do not deliver to Melaka. Delivery service is only applicable at these states: Klang Valley, Selangor, Penang, Kedah and Johor. You can also choose to pick up at any of Snowflake outlets.

      There are 2 different packs available for order:
      - Treasure Pack comes with the 6 natural flavour of Taroballs® dough and the ingredients for Snowflake Winter Treasure Dessert Soup (RM32)
      - Classic Pack includes only the 6 natural flavour of Taroballs® dough (RM22)

      For more info, please refer: http://bit.ly/tangyuanfaq
      You may place your order at: http://bit.ly/tangyuanorder

      Order closes on 11th December 2014. Thank you for your interests and have a good day.

  3. December 3, 2014 at 8:15 pm

    Sorry i order adi
    But i forgot write down the booking numbers and acc number?
    I banking adi how i wan let u know?

    • December 5, 2014 at 12:53 am

      Hi Karen, after you’ve placed your order, an order confirmation and payment instructions as well as Snowflake’s banking details will be sent to your email. Please follow the steps as stated in your email to complete your purchase. Please feel free to contact us if you did not receive an order confirmation email.

  4. December 5, 2014 at 9:28 am

    why i choose self collect, do not have ioi boulevard puchong outlet?

    • December 5, 2014 at 3:02 pm

      Hi Hui Fang, thank you for writing in. For your information, Snowflake IOI Boulevard Puchong has relocated therefore is no longer available for self collection. Thank you for your kind understanding.

  5. December 5, 2014 at 9:55 pm

    SOrry
    I not recevid your email
    How i wan follow the step?

    • December 8, 2014 at 7:57 pm

      Hi Karen,
      We have already sent the order summary email to karentbl@hotmail.com on 3rd December 2014. Would you be able to check your Spam folder just in case? Should you not find the email, do update us and we shall send you a copy of the confirmation soonest. Apologies for the inconvenience caused. Thank you for your patience and have a good day.

      Thank you!

  6. December 7, 2014 at 10:54 am

    if want delivery to Penang, can it be reach at 19th? how much is the delivery fees?

    • December 8, 2014 at 1:39 pm

      Hi Sherlyn,
      Yes, our delivery service is available for Penang. You can choose the delivery date to be either 19th or 20th of Dec. Delivery charges will be calculated automatically upon check out on the order form.

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