Taroballs Tang Yuan 2015 FAQ

Ordering / Collection / Payment info

How to order Snowflake Taroballs Dough Pack?
You can place order directly from any Snowflake store or from our online page. Click the order online button at home page and the ordering form will guide you step by step.

Last order date:
Online order – 17th Dec’15
Store order – 17th Dec’15

When and How to collect?
You can either self-collect at the same store where you place your order, or receive at your door step by choosing the delivery service with extra charges.

You can choose to collect on:
- Weekend (Friday, Saturday, Sunday) starting 20th Nov’ to 6th Dec’15 ; or
- Any of the date starting 11th Dec’ to 22nd Dec’15
During store operating hours.
Upon collection at the store, please present the hard copy of your order confirmation email for verification purpose.

Can I order from interstate?
Yes, our delivery service is available for KL, Penang, Perak, Kedah, and Johor. You can choose the delivery date on:
- Weekend (Friday, Saturday, Sunday) starting 20th Nov’ to 6th Dec’15 ; or
- Any of the date starting 11th Dec’ to 22nd Dec’15.

How to pay?
At the store – Cash term only

Online order:
- After placing the order, a payment notification email will be sent to you immediately.
- Please make the payment and upload an image of the online / over the counter payment slip within the next 2 days latest by 12noon.
- There will be no refund of payment once your order is confirmed.

Product info

What’s Special about Snowflake Taroballs Pack?
Here are our promise to you:
1) No artificial colouring and preservative;

2) All beautiful dough colour are produced using raw natural ingredients with variety of nutrition (Yam -white, Sweet Potato -Orange, Beetroot-pink, Black Sesame – Grey, Ocha- Green, Okinawan Sweet Potato- Purple). You can have all 6 flavours in just a single pack.

3) Only launch once every year with limited stock due to it is handmade 2 days before the collection date.

4) You can DIY Tang Yuan at home with your family especially kids. Different pattern of Tang Yuan pattern can be created. Kids will surely love it! It more fun when you can cook with them together at home.

What’s in the Taroballs Classic Pack
Taroballs Classic Pack has 6 bricks of 100% natural Taroballs dough namely:

1) Okinawan Sweet Potato (Purple)

2) Banlong Taro (Yam – white)

3) Sweet Potato (Orange)

4) Roasted Sesame (Grey)

5) Japanese Ocha (Green Tea)

6) Beet Root (Pink)

What is the different between Classic pack and Treasure pack?
Taroballs Treasure Pack includes the additional ingredients to prepare the Snowflake Winter Treasure Dessert Soup (Tong Sui). Even the 1st timer can prepare it with the simple instructions.

The Snowflake winter treasure syrup cooked together with aged ginger, pandan leaf, red date, and longan produce the sweet tasty dessert soup with nice aroma. It goes best with your handmade fresh Taroballs.

At only RM35, you can prepare up to 10 people which is great value not to be missed.

How to store?
Store the Taroballs pack in chiller (0-4°C) within 1 hour after collection until use.

Once open, roll into balls and cook to consume on the same day or freeze (-18°C) the uncooked rolled balls immediately.

Is it better to cook the soup and ball separate?
Yes, cook the balls in separate pot of boiling water and toss it into the dessert soup when is ready, because it’s better to enjoy with clear soup.

How long is the fresh period?
The fresh period is 10 days when you collected the packs from our store.

The expiry date is labelled on the packaging.

It can last for 1 month if you roll the dough into balls and put in the freezer.

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