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  • Taroballs Tangyuan 2019 FAQs

    Ordering / Collection / Payment info

    1. What is the weight for 1 dough pack?
    1 pack is 600g, consists of 6 different flavours weigh 100g each.  Weight of 1pc of tang yuan average is 6g .Total pieces can be made from 1 pack is 100pcs, for 10 person portion.

    2. How to order Snowflake Taroballs Dough Pack?
    You can place order directly from any Snowflake store or from our online page here. Click the Tang Yuan Order button and the ordering form will guide you step by step.
    All pre-orders are with 4 days order lead time prior to collection for store collection and 2 days lead time for delivery.

    3. What is the ordering and collection period?
    Ordering at stores:
    Outlet pre-order period: 22nd Nov – 15th Dec 2019
    Collection period: 6th Dec – 22nd Dec 2019
    Cash and Carry (C&C): 16th Dec – 22nd Dec 2019

    Online ordering:
    Online pre-order period: 22nd Nov – 19th Dec 2019
    Online collection period (at stores): 6th Dec – 22nd Dec 2019
    Online collection period (delivery): 6th-7th, 9th-14th, 16th-21st Dec 2019

    4. When and How to collect?
    i. Self collection at Snowflake’s stores
    Self-collect at the same store where you had placed your order or at the store you had selected in your online purchase. You can choose to collect starting 6th – 22nd Dec 19 during store operating hours.
    Upon collection at the store, please present the hard copy/in phone of your order confirmation email for verification purpose.

    ii. Delivery
    You can receive Snowflake Taroballs Pack at your door step by choosing the delivery service option with extra charges based on your area.
    Our delivery service is only available for KL and Selangor. You can choose the delivery date on Monday ~ Saturday from 6-7th Dec 19, 9-14th Dec 19 , 16-21st Dec 19.

    5. How to pay?
    Pre-order and cash & carry at the store – Cash term only

    Online order: – After placing the order, proceed with online banking. Payment notification email will be sent to you immediately.

    - There will be no refund of payment once your order is confirmed.

    6. What would be the lead time for ordering?
    Lead time is at least 4 days to process the order. There is no lead time starting from 16th Dec 2019 because all of our stores (Pavilion, Mid Valley, Kuchai Lama, Sunway Pyramid) start to have C&C.

    Product info

    Classic Pack & Treasure Pack

    1. What’s Special about Snowflake Taroballs Pack?
    Here are our promise to you:
    1) No artificial colouring and preservative;
    2) All beautiful dough colour are produced using raw natural ingredients with variety of nutrition (Yam -White, Sweet Potato -Orange, Beetroot -Pink, Black Sesame – Grey, Matcha -Green, Okinawan Sweet Potato -Purple). You can have all 6 flavours in just a single pack.
    3) Only launch once every year with limited stock due to it is handmade.
    4) You can DIY Tang Yuan at home with your family especially kids. Different pattern of Tang Yuan pattern can be created. Kids will surely love it! It more fun when you can cook with them together at home.

    2. What’s in the Taroballs Classic Pack?
    Taroballs Classic Pack has 6 bricks of 100% natural Taroballs dough namely:
    1) Okinawan Sweet Potato (Purple)
    2) Banlong Taro (Yam – white)
    3) Sweet Potato (Orange)
    4) Roasted Sesame (Grey)
    5) Japanese Matcha (Green)
    6) Beet Root (Pink)

    3. What is the differences between Classic pack and Treasure pack?
    1. Classic Pack
    This pack come with 1 pack of 6 flavours dough bricks only. At only RM39.90, you can prepare up to 10 people which is great value not to be missed.

    2. Treasure Pack
    This pack come with 1 pack of 6 flavours dough bricks and additional 1 pack of Snowflake Winter Treasure Dessert Soup (Tong Sui). Snowflake winter treasure syrup cooked together with aged ginger, pandan leaf, red date, and longan produce the sweet tasty dessert soup with nice aroma. It goes best with your handmade fresh Taroballs. At only RM43.90, you can prepare up to 10 people which is great value not to be missed. Even the 1st timer can prepare it with the simple instructions.
    Tang Yuan Taroballs Classic Pack  Tang Yuan Taroballs Treasure Pack

    4. How long is the shelf life?
    The shelf life is at least 6 days in chilled storage (0~4 °C) when you collected the packs from our store.
    The expiry date is labelled on the packaging.
    It can last for 1 month if you roll the dough into balls and keep in the freezer.

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